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Jobs inHCL Technologies Ltd
BPO Professionals Bookmark and Share
Posted On:  16/09/2013
Post:   BPO Professionals
Job Type:   Full Time City:  Not available
Experience:   0-0 Years Job Opening Date:   Not Available
Functional Area: BPO
Job Detail:   

 Role's and Responsibilities:

1. Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected)

2. Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers' perception of BT and deliver an outstanding experience. (Customer Connected)

3. Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart)

4. To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line)

Make things simple for the Customer, and the business, by using common sense and clear & concise communication. (Straightforward)

5. Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance)

Benefits with HCL

1. Pickup and Drop by AC cabs

2. Biannual Appraisal

3. Growth Opportunities within HCL BSERV and other divisions of HCL through IJP

4. Overtime allowance.

5. Process allowance over and above the CTC


Salary:INR 1,75,000 - 3,00,000 P.A. Process Allowance+overtime+incentives
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)


Desired Candidate Profile


UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Doctorate Not Required

Education: (UG - Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, BCA - Computers) OR (PG - Any Postgraduate - Any Specialization) OR ( Doctorate - Doctorate Not Required)

1. Graduate/Under Graduate, Drop Out (Any stream)

2. Highly confident communicators with excellent interactive ability

3. Tailors tone and communication style to the customers needs

4. Speaks standard business English in a neutral accent with no mother tongue influence.

5. Keyboard & PC Literate (Knowledge of keyboard and mouse, Navigation of system applications with data input)

6. User level knowledge of Microsoft operating systems is required, including simple networking and wireless

7. User level knowledge of Apple Mac operating systems or ability to learn is desired

8. Advanced diagnostics experience with Microsoft and Apple products is an advantage

9. Advanced home networking diagnostics and network security is an advantage

10. User level knowledge of Smart Phones, Smart Tablets and similar devices is required

11. Diagnostic experience with Smart Phones, Tablets and similar devices is an advantage.

12. External - Experience in an international call centre environment.


Company Profile

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems.The 35 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 93,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

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