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Jobs inHexaware Technologies
Operations Manager (HRO) Bookmark and Share
Posted On:  14/01/2015
Post:   Operations Manager (HRO)
Job Type:   Full Time City:  Chennai,
Experience:   8-10 Years Job Opening Date:   Not Available
Salary:   Not Disclosed
Qualification:   Any Graduates(5+ Years Of Relevant HRO Experience)
Functional Area: Manager
Job Detail:   

Responsibilities:

    Functional:
        Ensure operations management of assigned projects & develop an approach to create a world class delivery team
        Identify, raise & drive closure of issues that may impact operations or delivery of each project
        Aiding the presales team with his/her expertise in drafting proposals
        Work to define the detailed procedures and approach for successful migration of operations/processes from the client’s business units to CP
        Define and create common processes and procedures for Client Services processes relating to prospective opportunities, visits, delivery and transition
        Collaborate with business development team to create standard approach for prospective clients
        Participate in the establishment and development of the operation till stabilization
        Allocate resources and responsibilities within team to deliver business results
        Build a team of cross functional domain experts
    People Management:
        Should effectively manage client relationships
        Be a team Player, dynamic and result oriented
    Quality Management:
        Is an ardent practitioner of high forms of quality of product and processes
        Strictly adheres and enforces the quality and information security policies.
        Is actively involved in designing and implementing quality assurance procedures within the team.
    Compliances:
        Adherence to company policies, rules and regulations
        To follow quality processes thoroughly using checklist standards.
        Responsible for complying with all QMS and ISMS Policies and procedures.
        Ensuring process compliance (both internal and External)

Qualifications:

  • Good educational background (from reputed institutes) Prior team handling experience and leadership skills
  • Business Process Management experience in Shared Services/Managed Services in the HRO Domain is a must


Mandatory Skill Sets:

  •     Experience in E2E Employee Life Cycle Management across verticals
  •     Should have knowledge of RFI and RFP.
  •     Manpower Planning and Budgeting
  •     Exposure to Six Sigma methodology
  •     Strong Domain Knowledge
  •     Ability to manage client relationships
  •     Strong understanding of BPM operations, quality and service level.


Work Experience:

    8-10 years of experience with 5+ years of relevant HRO Experience

Soft skills required:

  • Excellent communication & presentation skills
  • Team player , dynamic & result oriented
  • Tactfulness, perseverance & patience
  • Have logical reasoning & analytical skills
  • Mature enough to take decisions independently


Reporting to : Center Head

Office Timings : Shall need to be flexible to work across all shifts

Official Email ID: ArulRayarA@hexaware.com

Click Here to Apply
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