Ensure operations management of assigned projects & develop an approach to create a world class delivery team
Identify, raise & drive closure of issues that may impact operations or delivery of each project
Aiding the presales team with his/her expertise in drafting proposals
Work to define the detailed procedures and approach for successful migration of operations/processes from the client’s business units to CP
Define and create common processes and procedures for Client Services processes relating to prospective opportunities, visits, delivery and transition
Collaborate with business development team to create standard approach for prospective clients
Participate in the establishment and development of the operation till stabilization
Allocate resources and responsibilities within team to deliver business results
Build a team of cross functional domain experts
Should effectively manage client relationships
Be a team Player, dynamic and result oriented
Is an ardent practitioner of high forms of quality of product and processes
Strictly adheres and enforces the quality and information security policies.
Is actively involved in designing and implementing quality assurance procedures within the team.
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards.
Responsible for complying with all QMS and ISMS Policies and procedures.
Ensuring process compliance (both internal and External)
Good educational background (from reputed institutes) Prior team handling experience and leadership skills
Business Process Management experience in Shared Services/Managed Services in the HRO Domain is a must
Mandatory Skill Sets:
Experience in E2E Employee Life Cycle Management across verticals
Should have knowledge of RFI and RFP.
Manpower Planning and Budgeting
Exposure to Six Sigma methodology
Strong Domain Knowledge
Ability to manage client relationships
Strong understanding of BPM operations, quality and service level.
8-10 years of experience with 5+ years of relevant HRO Experience
Soft skills required:
Excellent communication & presentation skills
Team player , dynamic & result oriented
Tactfulness, perseverance & patience
Have logical reasoning & analytical skills
Mature enough to take decisions independently
Reporting to : Center Head
Office Timings : Shall need to be flexible to work across all shifts
Official Email ID: ArulRayarA@hexaware.com