Amadeus India Pvt Ltd

...
Vacancy: Technical Support
Job Detail:

The incumbent would be responsible to:

  • Receiving complains of Technical problems from all users (Subscribers/BD team/Other departments) thru phone/email/personally,
  • To ensure user does not face any Technical problems and in case reported resolves in minimum timeframe. Responsible for all type of S/W, H/W and Networking Installation.
  • Resolution mechanism is over the phone or via remote tools and if not solved then have to do visit call to solve the problem within set timeframe.
  • If the problem is related to third party (ISP/Vendor) then log complaint to concern (ISP/Vendor) and has to follow up as per escalation matrix.

Installations

  • S/W Installations, Selling Platform, Proprinters, Products, Local scripts
  • H/W Installations, provided Computer Systems, Ticket printers, Hardcopy Printers


Networking

  • SARAL, Coordinate with BIS for circuit delivery, follow up with provider, Router Installations, Modem/Converter Installation, maintenance.
  • ISP, Ordering Broadband circuit to ISP, Coordinating with ISP for Installation, maintaining ISP records for local payments
  • LAN, Installation of Network switch, Local networking, maintenance
  • Has to done Selling Platform migrations, Mass Products deployments, Scripts Installations

Requirement :

  • Male Candidate with own conveyance.
  • Must have done hardware networking course.
  • 6 months - 3 years experience in similar Technical position.

Candidates interested, please email your resumes at: hr@amadeus.co.in

Posted On:  29/01/2015
Post: Technical Support
Functional Area: IT
 
Job Type: Full Time
City:    Delhi, Gurgaon,
Experience: 1-3 Years
Job Opening Date: Not Available
Salary:   Not Disclosed
Salary:   Not Disclosed
Qualification:   Hardware Networking
 
Post:    - Free

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